Privacy Policy
Avahn Health is committed to protecting your privacy and ensuring the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and store your data when you use our website, mobile app, or services.
Please read them carefully.
1. Who We Are
Avahn Health is a digital health platform providing telehealth services, chronic care management, alternative therapies, and medication support. We operate in compliance with the Australian Privacy Act 1988
2. What Information We Collect
We may collect the following types of data:
Personal Information: Name, date of birth, gender, email, phone, address
Health Information: Medical history, condition responses, prescriptions, referrals, lab results
Usage Data: Appointment bookings, self-assessment tool responses, symptom tracking, interaction logs
Device and Technical Info: IP address, browser type, operating system, device identifiers
3. How We Collect Information
We collect data through:
- Online forms and consultation workflows
- Your interactions with the app (e.g., booking, messages, tool usage)
- Third-party integrations (e.g., EHR systems, pharmacies)
- Cookies and analytics tools (for performance and user experience improvement)
4. How We Use Your Information
We use your information to:
- Provide healthcare consultations and condition management
- Enable prescriptions and pharmacy coordination
- Support your chronic care journey with reminders, alerts, and educational tools
- Improve our services and personalise your experience
- Communicate with you via SMS, email, or app notifications
5. Sharing and Disclosure
We only share your information when necessary and with appropriate safeguards. This may include:
- Doctors and Care Teams: To support your treatment plan
- Partner Pharmacies: For dispensing and delivery of medication
- Diagnostic Providers: For lab tests and imaging
- Government Bodies: As required by law (e.g., for compliance with the TGA or health regulations)
- Third-Party Services: For secure hosting, analytics, and integrations — always under strict data processing agreements
We do not sell your personal or health data to advertisers or external marketers.
6. Data Security
We use advanced encryption, secure data storage, and access control mechanisms to protect your data:
- End-to-end encryption in transit and at rest
- Role-based access for clinicians and admins
- Continuous security audits and monitoring
- Secure backups and server infrastructure hosted in compliant data centres
7. Your Rights
You have the right to:
- Access your personal and health data
- Correct or update inaccurate information
- Withdraw consent or delete your account
- Request a copy of your data (portability)
- Opt out of non-essential communications
To exercise any of these rights, contact:
mail@avahnhealth.com.au8. Data Retention
We retain your data only for as long as necessary:
- As required by medical and legal regulations (typically 7–10 years for health records)
- For operational continuity (e.g., care history, prescription tracking)
- You may request earlier deletion where permitted by law
9. Cookies and Analytics
We use cookies and third-party tools (e.g., Google Analytics) to:
- Understand platform usage
- Improve website performance
- Enhance personalisation
You may disable cookies in your browser settings, though some features may not function properly without them.
10. Updates to This Policy
We may update this Privacy Policy to reflect new services or regulatory changes. You will be notified of any major updates, and continued use of the platform implies acceptance.
