Terms & Conditions

1. Who We Are

By accessing our platform, you confirm that you are at least 18 years of age and legally eligible to use healthcare services. If you do not agree with any of these Terms, you may not use our services.

2. Medical Disclaimer

Avahn Health provides digital tools and telehealth services to support healthcare delivery. We do not provide emergency medical services. Always call 000 or visit a hospital if you are experiencing a medical emergency.
Information on our platform, including AI-driven recommendations, is for informational and supportive use only. It should not be considered a substitute for professional medical diagnosis or treatment.

3. User Responsibilities

You agree to:
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- Provide accurate and complete information during registration and consultations
- Use our services only for lawful purposes
- Not impersonate others or submit false medical information
- Maintain confidentiality of your login credentials

4. Privacy and Data Protection

We are committed to protecting your data. All patient data is handled in accordance with Australian privacy laws, including the Privacy Act 1988

Read our Privacy Policy for detailed information on how we collect, store, and use your data.

5. Use of Platform

Avahn Health offers:

- Condition-specific telehealth consultations
- Alternative therapies including medicinal cannabis (subject to eligibility)
- Online prescriptions and pharmacy integrations
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These services are subject to medical review and may not be available in all locations or to all users.
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6. Payments and Billing

Fees for telehealth consultations, subscriptions, and prescriptions will be clearly displayed prior to confirmation. All payments are processed securely. You are responsible for any applicable charges or subscription fees.
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7. Third-Party Pharmacies and Partners

Avahn Health may refer or link you to partner pharmacies, delivery services, or wellness providers. We are not responsible for the services, fulfillment accuracy, or actions of these third-party partners.
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8. Limitation of Liability

To the fullest extent permitted by law, Avahn Health and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the platform.
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9. Changes to Terms

We may update these Terms periodically. Continued use of the platform after changes are posted indicates your acceptance of those changes.

10. Contact Us

If you have questions about these Terms or your account, please contact support at mail@avahnhealth.com.au