If you miss your scheduled telehealth consultation, the doctor will typically try calling you again once. If you're still unavailable, the session may be marked as a no-show. In most cases, a missed appointment may not be eligible for a refund due to the doctor’s time being allocated.

If you know in advance that you won’t be available, we recommend contacting our support team as early as possible to reschedule. We’ll do our best to find a new time that works for you.